At Emily Journeys, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.
Returns:
Returns are accepted within 7 days from the date you receive your order.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
To initiate a return, please contact us via our Contact Us page, providing your order number and the reason for the return.
Refunds:
Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
If your return is approved, we will process a refund via cash on delivery for the item’s purchase price. The refund will be issued to you upon confirmation of the return.
Shipping fees are non-refundable.
Exchanges:
Currently, we do not offer exchanges. If you wish to exchange an item, you will need to return the item and place a new order for the item of your choice.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will assist you in arranging for a replacement or return.
If you have any questions or concerns regarding our policies or need assistance with your order, feel free to contact us at [email protected].
